918kiss Privacy Policy – Your Personal Data Protection

At 918kiss, your privacy is not just a formality – it is our genuine commitment. Find out exactly how we collect, use, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Updated: 1 January 2026

Our Commitment to Your Privacy

Six core principles underpinning the 918kiss Privacy Policy

Military-Grade Encryption

All your personal data and financial transactions are protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.

Data Not Sold

Your personal information has never been and will never be sold to any third party for marketing purposes or any other purpose without your explicit consent.

Malaysia PDPA Compliance

918kiss operates fully within the framework of Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are fully respected.

Restricted & Controlled Access

Only authorised staff with a legitimate business need may access your personal data. All access is logged and continuously monitored.

Right to Data Erasure

You have the right to request deletion of your personal data from our systems. Requests will be processed within 30 business days, subject to legal retention requirements.

Data Breach Notification

In the event of any security incident involving your data, we will notify you and the relevant authorities within the timeframe required by law.


This Privacy Policy describes the data collection and management practices of 918kiss ("Platform", "we"). By using our platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of the platform.

1 Introduction and Scope of This Policy

918kiss is committed to protecting the privacy of every user who accesses our platform. This Privacy Policy applies to all users of the 918kiss.ad website, the 918kiss mobile app, and all related services we offer to members in Malaysia.

As a responsible data controller, we only collect data necessary for legitimate purposes, store it securely, and never sell or disclose your information without clear and reasonable justification. Every data-related decision is made with your interests and privacy rights as a user at the forefront.

This policy is drawn up in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. We encourage you to read this policy in full carefully.

2 Types of Personal Data We Collect

918kiss collects various types of information depending on your interactions with our platform. Below is a summary of the data categories we collect:

Data Category Example Information Requirement
Identity Data Full name, national identification number (MyKad), date of birth, gender Mandatory (KYC)
Contact Data Phone number, email address, mailing address Mandatory
Financial Data Bank account number, bank name, deposit and withdrawal transaction records Mandatory
Technical Data IP address, device type, operating system, web browser, access logs Automatic
Gaming Data Wagering records, game history, account balance, bonus activity Automatic
Communication Data Conversations with customer support, feedback, and complaints submitted Preferences

We do not collect sensitive information such as medical data, religious beliefs, or political views unless specifically required to fulfil certain legal obligations.

3 How We Collect Your Data

Your personal data is collected through several key channels:

Straight From You

  • New account registration form
  • Identity verification (KYC) process including supporting document uploads
  • Deposit and withdrawal requests via multiple payment methods
  • Communications with our customer support team via live chat or email
  • Participation in promotions, lucky draws, or loyalty programmes

Automatically During Use

  • Server logs recording IP addresses, access times, and pages visited
  • Cookies and tracking technologies that help improve user experience
  • Usage analytics data from the 918kiss mobile app
  • Game session records automatically generated by the platform system

From Trusted Third Parties

  • Identity verification service providers for KYC purposes
  • Payment processors such as integrated banks and e-wallet operators
  • Fraud prevention and anti-money laundering (AML) agency

4 How We Use Your Personal Data

918kiss uses your personal data only for lawful and specified purposes. We will not use your data for any other purpose without notifying you and, where required, obtaining your consent beforehand.

  • Account Management – Creates, verifies, and maintains your member account
  • Transaction Processing – Securely processes deposits, withdrawals, and bonus payments
  • KYC & AML Compliance – Fulfils legal requirements relating to identity verification and anti-money laundering compliance
  • Customer Support – Handles enquiries, complaints, and technical support requests
  • Platform Security – Detects and prevents fraud, unauthorised access, and system abuse
  • Service Communications – Sends important notifications relating to your account, transactions, and policy updates
  • Platform Improvement – Analyses usage patterns to improve game quality and services
  • Responsible Gaming – Monitors wagering patterns to identify users who may need support

For marketing and promotional communications, we will only send notifications to users who have given explicit consent. You may withdraw this consent at any time through your account settings.

5 Data Sharing With Third Parties

918kiss does not sell, rent, or disclose your personal data to third parties for marketing purposes. Data sharing only occurs in the following limited and controlled situations:

  • Payment Service Provider – Local banks, TNG eWallet, GrabPay, ShopeePay, and other integrated payment processors to facilitate your transactions
  • Identity Verification Provider – Third-party KYC services that help us verify user identities in compliance with applicable laws
  • Statutory Authorities – Law enforcement agencies, courts, or regulatory bodies when required under Malaysian law
  • Technical Service Provider – Cloud computing and IT infrastructure companies that support our platform operations, subject to strict confidentiality agreements
  • Fraud Prevention Agency – Industry bodies and fraud prevention agencies to protect the platform ecosystem from criminal activity

All third parties we engage with are bound by data protection agreements that require them to handle your information with a level of protection equal to or greater than our own.

918kiss never shares your data with advertisers, data brokers, social media platforms, or any commercial third parties for targeted advertising without your explicit consent.

6 Data Retention Period & Security

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. In general:

  • Active account data is retained for as long as your account remains active and in use
  • Financial transaction records are retained for a minimum of seven (7) years in accordance with Malaysian financial regulatory requirements
  • Customer support communication logs are retained for two (2) years from the date of interaction
  • Upon account closure, basic personal data is retained for the period required to fulfil legal obligations before being securely deleted.

On the technical security front, 918kiss implements multiple layers of protection including:

  • 256-bit SSL/TLS encryption for all data in transit
  • Encryption of sensitive data stored in databases using AES-256
  • Role-based access control (RBAC) for internal staff
  • Regular security audits conducted by independent cybersecurity experts
  • Real-time threat monitoring system, 24 hours a day, 7 days a week
  • A comprehensive incident response plan to address any data breaches

7 Cookies and Tracking Technologies

The 918kiss platform uses cookies and similar tracking technologies to enhance your experience, enable essential functions, and understand how users interact with our platform.

Types of Cookies We Use

  • Essential Cookies – Required for core platform functions such as login verification and session security. Cannot be disabled.
  • Preference Cookies – Saves your personal preferences such as language and display theme for a more convenient experience.
  • Analytics Cookies – Helps us understand platform usage patterns for service improvement purposes. Data is collected in aggregate and cannot be used to identify you personally.
  • Security Cookies – Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For cookie management instructions on popular browsers, please refer to your browser's documentation.

8 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

Right of Access

You have the right to obtain a copy of your personal data held by us within 21 days of the date of your request.

Right to Rectification

If your information is inaccurate or outdated, you may submit a correction request and we will update it within 14 days.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time, without conditions.

Right to Erasure

You may request deletion of your data, subject to mandatory legal retention requirements that the platform must comply with.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

Right to Complain

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of the rights above, please contact our privacy team through the designated channels. We may need to verify your identity before processing your request in order to protect the security of your data.

9 Children's Data Protection

The 918kiss platform is exclusively for adults aged 18 and above. We do not intentionally collect or process personal data of individuals under the age of 18.

If we discover that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question. Parents or guardians who become aware that their child has registered on our platform are requested to contact our support team immediately.

If you suspect a child has accessed this platform, please contact us at [email protected] immediately. We will take prompt action to address the matter.

10 Changes to This Privacy Policy

918kiss reserves the right to update or modify this Privacy Policy at any time. Changes take effect immediately upon publication of the updated version on this page. The latest update date will always be displayed at the top of this page for your reference.

For material changes — those that significantly alter how we process your data — we will notify you via an in-platform notification or email to the address registered to your account, at least 14 days before the changes take effect.

Continued use of the platform after changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11 Contact Our Privacy Team

If you have any questions, concerns, or wish to exercise your privacy rights, our Data Protection Officer (DPO) team is ready to assist you. You can reach us via:

Privacy Email: [email protected]

General Customer Support: [email protected]

We aim to respond to all privacy-related enquiries within 5 business days. For more complex requests such as data access or deletion, processing may take up to 21 business days.


Safe & Trusted Platform

Ready for a Safe Gaming Experience?

By understanding how we protect your privacy, you can play with peace of mind at 918kiss. Register a free account today and enjoy a safe, fair, and responsible entertainment experience.

256-bit SSL Encryption PDPA Compliance 18 years and above only
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